What are your customer service operating hours?
Our customer service team are available Monday - Friday 9am to 5pm AEST (excluding public holidays). Please note during busy sale periods we may take slightly longer to respond.
All enquiries will be answered via email or phone. For email, please send your enquiries to firstname.lastname@example.org and we will answer you as soon as possible.
The item I wanted is now out of stock, what can I do?
Please contact our customer service team to assist you.
How can I find out about upcoming promotions?
Register an account with us. By registering, you can choose to receive news and promotional updates, as well as check out faster, view your order history, and create a wishlist.
How do I use a promo code?
At the checkout insert the valid code into the 'promo code' section and apply. For any issues please contact our customer service team.
How do I use a gift card or credit note?
At the checkout insert the valid code into the 'gift card' section and apply. For any issues please contact customer service.
What payment methods do you accept?
We accept most major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, ZipPay and Afterpay.
Can I change or cancel my order?
Unfortunately once your order has been placed, we are unable to make any changes. We are unable to cancel your order after it has been dispatched.
Do I need to register an account to place an order?
You can either register for an account with us, or check out as a guest. We recommend registering an account for faster checkouts, viewing your order history, and receiving news and promotional updates.
I placed an order an didn't receive a confirmation email?
Please contact customer service and we can confirm your account details with you.
Is the appearance of the item not what you expected?
We have made every effort to correctly display the colours of our products online. However, due to the fact that we use flash photography, and some campaign imagery may have had filters applied, as well as the inevitable variances between computer and phone screens, we cannot guarantee that your device will display a colour which is completely accurate.
If you have any concerns please contact our customer services team who will assist you.
What is Afterpay?
Afterpay is a payment platform for our customers living in Australia, New Zealand, United States, Canada or the United Kingdom. Afterpay offers interest-free payment plans for your purchases online. Buy and receive what you want today and pay it off in four equal instalments fortnightly.
How do I become an Afterpay customer?
To become an Afterpay customer you need to:
- Be living in Australia, New Zealand, United States, Canada or the United Kingdom.
- Be at least 18 years old.
- Have a valid and verifiable email address and phone number.
- Use a bank payment card from Australia, New Zealand, United States, Canada or the United Kingdom.
- Be capable of entering into a legally binding contract.
- Have a verifiable and valid ID.
How do I use Afterpay online?
Add your Social Platforms items to your shopping bag and checkout as normal. In the checkout select Afterpay as your payment method, you will then be directed to the Afterpay website. Login or register with Afterpay, enter your details and confirm payment. Your payment schedule will then be emailed to you.
Will my order be shipped straight away?
Yes, your Social Platforms order will be shipped as per our normal delivery terms and conditions.
How do I return an Afterpay item?
Our normal terms and conditions apply to all Afterpay orders. Please visit our returns and exchanges page for further information on our returns policy.
Please note we are unable to refund returns on sale items. A credit note or exchange will be issued. Should you purchase a sale item using Afterpay and wish to return the item, you will need to continue to pay the instalments to Afterpay to the full amount and a credit note will be issued.
What will happen if I fail to make a payment?
If you fail to make payment, you will be charged a late payment fee of
$10 with a further $7 fee added 7 days later if the payment is still unpaid.
Can I modify or cancel my order?
Once an order has been placed, the order details and order value cannot be changed. If you wish to cancel your order or return your item(s) place your return through our normal process and you will be refunded through to your Afterpay account.
Standard shipping is $15
New Zealand customers
Standard shipping is $30
Standard shipping is $40
Applies to all orders over $150 within Australia
Delivery in approximately 2-7 business days from when you receive your dispatch notification. Click here to view the eligible post codes that qualify for the Australia Post Express Post delivery.
Delivery in approximately 7-10 business days from the moment you receive your dispatch notification.
Shipping may take between 10-25 business days from dispatch depending on your country, zone and whether you’re in a city region. The below are average time frames only and regional areas may be subject to delays.
approximately 14 business days from dispatch to city areas.
Taxes & Duties
For international orders, please be aware that your home country may charge you import taxes and customs duties when the shoes arrives at the country of destination. These duties and taxes are required to be paid by the customer. We advise contacting your local customs office for an estimate of these fees.
When will my order be shipped?
We work hard to ensure orders are sent out as soon as possible, however please allow 2-4 business days for your order to be processed and dispatched.
You’ll get a shipment notification email with a tracking number as soon as your package ships.
How can I edit the shipping address
Please note that once your order is on its way, we are unable to change the shipping address.
Returns & Exchanges
Return & Exchange Requirements
We offer returns and exchanges subject to the following conditions:
Full priced items
Eligible for an exchange or online store credit.
Items that are on sale or purchased during a promotion are not eligible for an exchange, online store credit or refund.
$10 off subscribers discount
Full priced items over $100 purchased with the subscribers discount code are eligible for an online store credit or exchange. Sale items purchased with this code are not eligible for an online store credit, exchange or refund.
$10 off thank you for shopping with us discount
Full priced items over $100 purchased with a thank you discount code are eligible for an online store credit or exchange. Sale items purchased with a thank you code are not eligible for an online store credit, exchange or refund.
Must be unworn and in their original condition with all packaging still included and swing tags attached. A re-packaging fee of $20 will apply to damaged packaging.
Customers have 14 days from the date of delivery to lodge a return, exchange or credit request.
Lodging a return or exchange
To lodge a request for return or exchange please email us on email@example.com with your Name, address and order number to begin the process.
Your return request must meet the conditions outlined above in the returns and exchanges requirements. Social Platforms reserves the right to deny the return or exchange if the item(s) fail to meet our returns and exchanges policy requirements, which is in keeping with Fair Trading laws.
We are unable to offer refunds for change of mind on purchases, however you may exchange the item or request an online credit note.
Our policy does not exclude or replace your rights given under Australian Consumer Law and regulations.
Please be aware that we are unable to place items on hold
As exchanges are subject to availability once your return arrives at our head office.
All returns must be in the original condition as sent
The item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 30 days of receiving the order.
When trying on your new shoes
Please try them on with clean or covered feet for hygiene reasons, on non-abrasive surfaces such as on carpet to avoid marking or damaging the soles of the shoes.
For Australian and New Zealand customers
If you’re returning for store credit or exchanging you will be responsible for any return shipping fees.
We do not refund delivery costs
For returns, exchanges and credit notes unless an item is faulty or if your order has been cancelled.
Social Platforms is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
Customers outside Australia and New Zealand
You will be responsible for any return shipping fees. We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.
Any customs and import duties paid are non-refundable.
Faulty or incorrect items
Please email us at firstname.lastname@example.org with your order number and description of the fault / incorrect item and we can resolve this for you. Images of the fault or incorrect item may be required to be provided by you. Please note we photograph and check all orders before they are dispatched.
How to find the right size
Unsure which size to choose?
Check out the size guide for the shoes you are interested in (each style has their own size guide located in the photos section) and measure your foot from heel to toe to work out which size will best fit you.
Some styles will fit slightly bigger or smaller depending on the shape of your foot, if you look at the diagram on the size guide you will see if you need to go up or down a size.
Or you can contact our customer services team who will assist you.
Will the shoes stretch or soften?
Yes, like most new shoes our shoes have not been stretched or worn in when they come to you, so may feel a bit stiff or firm for the first few wears. You will find after they have been worn in they will feel softer and more comfortable as they mold to your foot shape.
It may also take you a few wears to feel truely comfortable and confident in your new shoes if you have not worn high platforms before.
Privacy & Terms
Your privacy is important to us which is why we are committed to upholding the Australian Privacy Principles contained in Schedule 1 of the Privacy Act 1988 (Cth.). We value our customers and Social Platforms understands the importance of the confidential handling of your personal information. The information you provide to us will be handled securely and sensitively with the utmost regard for your privacy.
This website is owned and operated by Social Platforms Australia (Social Platforms)
For requests, complaints or inquiries contact Social Platforms
Types of personal information we collect
The types of personal information we may collect include your name, contact details, telephone number, email address, gender, birth date, shopping preferences and credit card details when you knowingly provide us with this information, such as when you place an order with us via one of our catalogues, online, or enter one of our promotions.
We also store records of your communications and interactions with us, details / history of preferences, interests and behavior relating to transactions, products, services, and activity with our digital services.
We may also receive information about you from third parties where you have previously provided consent to that third party to provide your information to other companies, or that third party is a friend of yours that has recommended you to us, and your relationship with that person implies your consent for them to provide such details to us, or you have expressly consented to the same.
How we use your information
We use your personal information to provide, administer, personalize and improve Social Platforms products and services. We may disclose this information to our suppliers, contractors or agents for the purpose for which it was submitted, usually in the providing of goods and services that you have ordered and / or requested. We may also send you offers or information on goods or services that we consider will be of interest to you. We may also allow that information to be used by third parties.
If your personal information is collected in connection with a joint promoter, we may use this information with that joint promoter for marketing and research purposes. We may also use your information if we are required or authorized by law to disclose the information.
We may provide marketing communications and targeted advertising to you on an ongoing basis by telephone, electronic messages (for example, email), posted mail, SMS, through our digital services, and by other means. These communications may relate to the products and services we provide, and other products which may be of interest to you.
We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian privacy laws.
Access and accuracy
We will take all reasonable steps to ensure that the data we collect from you and the information we use is accurate and up to date, and stored in a secure environment and accessed only by authorized persons. We will also limit the collection and use of consumer information to the minimum we require in order for us to carry out our business and provide you with the level of service you deserve.
Sharing of personal information
Social Platforms may exchange your personal information with service providers engaged to assist with services including data processing, data analysis, information broking, online computing, printing, contact centre, legal, accounting, business consulting, marketing, research, auditing, archival, delivery, security, investigation, and mailing services, and in the provision of Social Platforms products and services.
We take steps to ensure that all our service providers agree to protect the privacy and security of your personal information, and use it only for the purpose for which it is disclosed.
We value the privacy and security of your online purchases and personal information and use the latest SSL encryption protocols. All transfer of personal transactional information that you input on our website is encrypted and processed securely using SSL certificates.
We will take all reasonable steps to ensure that every transaction you make on our website will be secure. Our partner gateways which process credit card payments are the safest available and all credit card details are encrypted when used by our payment gateways. Social Platforms uses one secure payment gateway. PayPal. PayPal does not send us your credit card or account details.
Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, metadata, referring website, data entered, and user activity such as links clicked.
The website youronlinechoices.com.au also allows you to opt-out of some online behavioral advertising and provides further information about how online behavioral advertising works. You can contact us to request further details on the services we use. Many of these services operate without collecting or using any personal information.
Some information we collect in relation to Social Platforms is not related to an individual. In many cases, the information relates only to a device or is of an aggregated or statistical nature, and we will have no way of knowing the identity of the user. In other cases, we may associate information about your use of Social Platforms over time with your personal information, for example, when on any occasion you have logged in, followed a link sent
to you by email, or we have otherwise been able to identify you.
We may also collect personal information when you submit content on our social media pages. By submitting content, you agree we may use this content including your name and any other personal information submitted by you, either temporarily or permanently, for testimonial, marketing or other purposes in any media without any compensation to you.
Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.
Collection of Data
Our site uses technologies of third-party partners to help us recognize your device and understand how you use our site(s) so that we can improve our services to reflect your interests and serve you advertisements about the [products and/or services] that are likely to be of more interest to you. Specifically, these partners collect information about your activity on our site(s) to enable us to:
Measure and analyze traffic and browsing activity on our site(s);
Show advertisements for our products and/or services to you on third-party sites;
Measure and analyze the performance of our advertising campaigns;
We may share data, such as hashed email derived from emails or other online identifiers collected on our site(s) with our advertising partners. This allows our partners to recognize and deliver you ads across devices and browsers. To read more about the technologies used by our partner and their cross device capabilities.
Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason you can use the following third party tools to decline the collection and use of information for the purpose of serving you interest based advertising:
The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform: http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
For requests, complaints or inquiries contact Social Platforms
Terms & Conditions
By using socialplatforms.com.au you agree to these conditions. Please read them carefully.
10% off subscribers discount: The 10% off subscribers discount only applies to new customers who have subscribed to our newsletter. Only one use per customer is allowed. Full priced items purchased with the subscribers discount code are eligible for an online store credit or exchange. Sale items purchased with this code are not eligible for an online store credit, exchange or refund.
$10 off thank you for shopping with us discount: To qualify for this discount a minimum spend of $100 is required within one transaction. Only one use per customer is allowed. Full priced items over $100 purchased with a thank you discount code are eligible for an online store credit or exchange. Sale items purchased with a thank you code are not eligible for an online store credit, exchange or refund.
Australian Consumer Guarantees: The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. These rights, which the Law says automatically apply whenever goods are supplied to a consumer, are called ‘Consumer Guarantees’. Click to view the Australian Consumer Law website.
Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.
Consumer Guarantees have no set time limit but generally, last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.
If you believe that a product that you have purchased from Social Platforms is faulty please contact us to discuss the remedies that Social Platforms will provide to you. Your rights under the Australian Consumer Law may extend beyond
standard warranty time periods.
Welcome to Social Platforms: This site is provided as a service to our customers. Please review the following basic rules that govern the use of our site (the "Agreement"). Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since Social Platforms may revise this Agreement at any time, you should visit this page periodically to review the terms of your use. We reserve the right to update or modify these terms and conditions at any time without prior notice.
Your Account: If you use socialplatforms.com.au you are responsible for maintaining the confidentiality of your user account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your user account.
Social Platforms does not sell products for children. If you are under 18, you may use socialplatforms.com.au only with involvement of a parent or guardian. Social Platforms reserves the right to refuse service, terminate accounts, remove or edit content at its sole discretion.
Copyrights and Trademarks: Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, written and other materials that are part of this site (the "Contents") are copyright protected works, trademarks, trade dress and / or other intellectual or proprietary property owned, controlled or licensed by Social Platforms, one of its affiliates or by third parties who have licensed their materials to Social Platforms are protected by Australian and international copyright laws.
Use of this site: This site and all of its contents are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for your personal use only.
You may not use the products listed on this site or use the materials displayed on this site to resell our products to any person(s) through any personal, commercial or auction website (e.g. eBay or Amazon).
No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the contents of the site.
Termination: These terms are effective until terminated by Social Platforms at its sole discretion. Social Platforms may terminate these terms without notice and at any time. In the event of termination, you are no longer authorized to access this website, and the restrictions imposed on you with respect to the content, and the disclaimers, indemnities, and limitations of liabilities set forth in these terms shall survive termination. Social Platforms shall also have the right without notice, and at any time, to terminate this website or any portion thereof, or any products or services offered through the Social Platforms website, or to terminate any individual's right to access or use the Social Platforms website without any liability to you.
Compliance with law: You agree to comply with all applicable Australian and international laws, statutes, ordinances, and regulations regarding your use of the Social Platforms site and your purchase of the items on this website.
The conditions are governed by and to be construed in accordance with the laws of Queensland, Australia. You irrevocably and unconditionally agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia. In the event that any provision of these conditions is held to be invalid, illegal or unenforceable, that provision must to the extent of the invalidity, illegality or unenforceability be ignored and all the other provisions of these conditions will remain in full force and effect.
Prices, Orders, and Product Descriptions: All prices displayed on the Social Platforms website are quoted in Australian dollars (AU). Social Platforms reserves the right to restrict delivery to addresses. Social Platforms will add shipping and handling fees and applicable sales tax in accordance with its then existing policies. Social Platforms
reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on its website without incurring any obligation to you. Products displayed on this site are available while supplies last. Descriptions of or references to, products or services on this website do not imply endorsement of that product or service or constitute a warranty, by Social Platforms. The receipt by you of an order confirmation does not constitute Social Platforms acceptance of an order.
Prior to Social Platforms acceptance of an order, verification of submitted information and your identity may be required. The company reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Social Platforms. Social Platforms reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification.
The risk of loss and title for all products purchased by you and shipped by Social Platforms pass to you upon Social Platforms delivery to the carrier for shipment.
Before relying on any material located on the Social Platforms website, users should carefully evaluate its accuracy, currency, completeness, and relevance for their purposes, and should obtain any appropriate professional advice relevant to their particular circumstances. This material is general in nature. It is made available on the understanding that Social Platforms is not thereby engaged in rendering professional advice.
Unless otherwise stated, any accessories shown in an image of products are not included in the price.
In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Social Platforms shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Social Platforms shall promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election.
Orders paid by credit card or PayPal are refunded directly back to the card or account used for the payment. Refunds made to credit cards or PayPal are generally processed within 1-2 business days.
User Reviews and Communications: If you do post content or submit material to us, and unless we indicate otherwise, you grant Social Platforms a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. This may be in the form of, but not limited to, leaving a product review, a social media post, testimonial or posting a letter.
You grant Social Platforms the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is true and accurate and contains opinions that are your own; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Social Platforms for all claims resulting from content you supply. If you no longer wish your content to be used by Social Platforms contact us and we will consider and reply to your request in a timely manner.
Social Platforms has the right but not the obligation to monitor and edit or remove any activity or content. Social Platforms takes no responsibility and assumes no liability for any content posted by you or any third party.
Discount Codes: Throughout the course of the year we offer many different coupons, offers, and promotions, however, due to website limitations as well as costing limitations, it is essential that we place restrictions on the use of these coupons. These include:
Coupons are intended for single use only.
Coupons cannot be combined with other coupons.
Coupons are not redeemable for cash.
Coupons cannot be used to pay for taxes, shipping, and handling, or other charges.
Certain items may not be eligible for discount.
If your coupon has a minimum purchase requirement, taxes, shipping and other charges do not apply towards the minimum purchase amount.
A coupon cannot be applied to orders after they have been placed and paid for.
We do not accept third party coupons.
Coupons are valid for a limited time only.
Social Platforms reserves the right to modify or cancel coupons at any time.
Digital coupons apply only to orders placed online and cannot be used for orders placed via other mediums, such as telephone or postal orders.
Coupons are valid only while supplies last.
Coupons are void if restricted or prohibited by law.
Coupons cannot be applied to an order once it has expired.
Linked Third Party Sites: Links to other Internet sites operated by third parties, including Social Platforms suppliers, vendors or joint promoters, do not constitute sponsorship, endorsement, or approval by Social Platforms of the content, policies, or practices of such linked sites. Linked sites are not operated, controlled, or maintained by Social Platforms and it is not responsible for the availability, content, security, policies, or practices of linked sites, including without limitation privacy policies and practices. Links to other sites are provided for your convenience only, and you access them at your own risk.
Indemnity: You agree to indemnify and keep indemnified Social Platforms, its affiliated companies and their officers, employees, agents and contractors (“those indemnified”) in respect of any claim, liability, loss, damage, cost (including legal cost) or expense which those indemnified may suffer or incur as a direct or indirect result of your wilful or negligent act or omission with respect to the your use of this website (or any part of it) or the violation of these conditions by you, or the infringement by you, of any intellectual property or other right of any person or entity.
Gift Cards: You may use gift cards as payment for certain products on the Social Platforms website. We may email electronic gift cards to you. We accept no Liability for errors in the email address provided to us. We assume no liability for the loss, theft or illegibility of gift cards. In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with the redemption of gift cards on the Social Platforms website, we are entitled to close your account and / or require a different means of payment. These include:
Gift cards are only to be redeemed on the Social Platforms site in agreement with the special terms and conditions stated.
Gift cards are valid for only twenty-four (24) months. Any balance that may remain at the end of the twenty-four (24) months will be invalid for use. The credit cannot be returned or refunded for cash and it does not accumulate any interest.
Certain products may be excluded from gift card promotions. Gift cards cannot be used to buy future gift cards.
If an order is placed and the product is less than value, no refund or credit of the remaining will not be returned. If the gift card is insufficient in funds you will be able to make up the difference.
You may use the gift card on the site used by yourself or other customers. We have no liability for loss or damages resulting from the gift cards used without permission. The use and safety of your gift card is your responsibility.
Only one (1) gift card can be used per order.
If you purchased an item with a gift card you will be refunded the amount of your order to a new gift card.
You may do split payments with gift cards.
If you have any concerns please contact our customer services team who will assist you.